Refund Policy: 30 Days
Template — review before launch; not legal advice.
Last updated: [DATE]
Full refund within 30 days
If you’re not happy for any reason, you can have a full refund of your $39 within 30 days of your purchase. You don’t need a special reason, and you don’t need to explain — though a short note helps us improve Candlefold.
How to ask
- Reply to your payment receipt email, or
- email help@candlefold.com from the address you paid with (or tell us that address).
If your service is very soon and you need a fast answer, put URGENT in the subject line — we’ll do our best to get to it first.
What happens next
We refund the full $39 to your original payment method, usually within 2 business days of your message. Your bank may take an additional 5–10 business days to show it on your statement.
After a refund, your unlock is turned off, and you’ll see the preview watermark again if you open the project on that device. Because everything is created on your own device, any files you already downloaded or printed before requesting the refund stay with you.
Your 12-month unlock, separate from this policy
A paid order stays unlocked on that device for 12 months, so you can come back and make small edits or re-download without paying again. Requesting a refund within the 30-day window described above ends that unlock immediately, whether or not the 12 months have passed.
Questions
If something about your program, slideshow, or cards isn’t working the way you expected — a printing problem, a music issue, a technical glitch — please tell us before or instead of requesting a refund if you’d rather we try to help first. See contact.